Once your order details are confirmed, your items will be carefully prepared and dispatched within 1-2 business days. You can follow the delivery progress by checking the tracking number provided in dispatch email you will receive after placing your order.
If you’ve changed your mind and wish to return your product, go for it within 30 days! You can send it back to us (unopened and in original condition) via tracked shipping at your expense. Contact us at firstname.lastname@example.org and we will give you a returns number and further details. Your refund will be processed once we receive your unopened product back here at The Good Lash Co. Please note that we only provide return labels for returning faulty items. You will need to bear the cost of return shipment if you wish to refund or exchange your order due to change of mind.
Your refund will be processed once we receive your order unopened and unused, with the seals of any packaging still intact. You will be refunded the original method of payment, excluding delivery costs.
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible by emailing email@example.com. We will send you a return label so that you can return the faulty item and where possible we will arrange for a new replacement to be sent to you or a full refund of the defective item.
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